Customer Service Representative
Part Time • Durham, NC
Mr. Handyman of Chapel Hill and West Durham
*****Looking for a Part-Time (18-24hrs/week) Customer Service Representative. Monday 8:30am-2/3pm, Wednesday 8:30-2/3pm, Friday 8am-5pm. These time are flexible, but this is the basic schedule that would fit our needs best.
We have a small office and small team of handymen and office staff. Family-owned, award winning franchise with 5 employees focused on Making Raving Fans of all of our customers! Potential for part-time remote work/work from home once fully trained in role.
We are seeking a friendly and outgoing business professional for our office environment. This position is designed for someone with little or no industry experience to join our team.
*****Looking for a Part-Time (18-24hrs/week) Customer Service Representative. Monday 8:30am-2/3pm, Wednesday 8:30-2/3pm, Friday 8am-5pm. These time are flexible, but this is the basic schedule that would fit our needs best.
We have a small office and small team of handymen and office staff. Family-owned, award winning franchise with 5 employees focused on Making Raving Fans of all of our customers! Potential for part-time remote work/work from home once fully trained in role.
We are seeking a friendly and outgoing business professional for our office environment. This position is designed for someone with little or no industry experience to join our team.
This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, some sales, scheduling and the juggling of multiple office priorities.
We are a locally owned company, with a focus on "smaller" projects in the size range of a few hours to a few days. We are experiencing unprecedented demand for our services. We're looking for Customer Service Reps with experience and empathy. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must:
- Be highly organized and detail-oriented
- Be able to be friendly at all times on the phone
- Computer experience with Microsoft Office and Excel and social media
- Must be a self-starter and punctual
- Have a clean driving record
- Pass a background check before being hired
- Experience in the construction or real estate field is a plus
Skills/ Requirements Job duties include, but are not limited to:
- Answer phone and schedule appointments
- Check email and voice mail for messages and return calls
- Review schedule for day/week
- Communicate and review jobs with service technicians
- Make appointment confirmation calls
- Make follow-up calls
- Data entry with 45 wpm typing skills
- We use Microsoft Office, so a working knowledge of Word and Excel is a requirement
Compensation: $14-$16 per hour
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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